Once your order has been placed we will inform you with an accurate update on our stock. If your item of choice is currently out of stock we will immediately give you an estimated waiting time of 2 – 4 weeks. Please note that every piece is handmade and production times may vary.
If Kalissi Vienna does not have the product you have ordered, and is not able to reproduce, we reserve the right to withdraw from the purchase contract.
If the delivery will not be made, you will be informed immediately.
All other orders will be processed within 48 hours from the date of the order confirmation (except orders placed on weekends which will be processed latest within 72hours after you have received an order confirmation).

If no other arrangements are made, we deliver the goods to the given delivery address. Delivery dates are without obligation. For binding delivery dates a written guarantee is necessary.

For further information, feel free to contact us by email at
If a parcel is returned, because the address was incomplete or incorrect, because you refused to accept it or because you didn’t pick it up at your post office in time, you will be charged for the shipping costs back to Kalissi.

1 – 3 Working days

3 – 5 Working days

5 – 10 Working days

Rest of world
5 – 10 Working days

**International delivery times may vary, particularly if shipments are subject to customs and duty procedures beyond our control. Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. You can see examples of cost and transit times below for main destinations below.
Please note that shipping times may vary subject to national holidays and bank holidays.


All of our deliveries require a signature on arrival and can be tracked using the tracking information sent with your shipping confirmation.



In most cases, any customs or import duties are charged once the delivery reaches its destination country. Customs policies and import duties vary widely from country to country – we would therefore not be able to advise on what these costs would be. Any charges on a delivery are payable by the receiver. Please contact your local customs office for current charges before you order.



You may return any unwanted items to Kalissi Vienna within 14 days from receipt of goods. Any returned items must be sent back to us at your own cost in their original condition with the original tags attached. Items will be inspected upon arrival and returned to the sender if they do not meet these requirements. For your protection we recommend that any goods returned to us can be tracked and are insured for their full value. In case of dispute please obtain proof of delivery – Kalissi Vienna does not accept responsibility for items lost in transit.

Please note that we do not refund items bought on sale or pre orders. You may send the goods back on your own cost and exchange for another item or receive a gift card.

We will process your return and issue a refund within 14 days of receipt of your item(s). Please note that it may take several days before the money shows in your account – the processing time for refunds depends solely on the bank’s policies and we have no control over the speed of receipt.
Please note: The customer takes full liability for any parcels returned to us due to unpaid customs charges. Original shipping charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.

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